The Oneida County Sheriff's Office is staffed by 4 full-time dispatchers, the County Driver's License Deputy, and numerous reserve dispatchers. The 911 Dispatch Center is responsible for answering calls and dispatching appropriate help for the entire County of Oneida including Malad City, townships, and unincorporated townships located within the County borders. The dispatch center is staffed 24 hours a day providing support for Law Enforcement, Fire, EMS, and Search & Rescue.
TIPS FOR CALLING 911
In an emergency, call 911 or your local emergency number immediately from any wired or wireless phone. Alternatively, you can text to 911 if a phone call is not feasible.
An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:
- A fire
- A crime, especially if in progress
- A car crash, especially if someone is injured
- A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention
Important: If you're not sure whether the situation is a true emergency, it is recommended you call 911 and let the call-taker determine whether you need emergency help.
When calling 911 it is important to remain calm so the call-taker can understand you and get appropriate help sent.
There is some information that is vital to know when calling 911. Remember, the call-taker's questions are important to get the right kind of help to you quickly:
The location of the emergency, including street address. We do not have a map showing where each caller is calling from. We need this most vital information before help can be sent.
The nature of the emergency. Fire, medical emergency, police emergency, etc.
Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency as well as a description of the person involved in a medical emergency such as age, weight, height.
Do not hang-up until the call-taker ends the call or directs you to.
Do not get frustrated when it seems as though the call is taking too long or the questions are being repeated. 911 call-takers will often verify information to avoid misunderstandings that could delay emergency help. 911 call-takers are also often dispatching help while on the phone and responding to questions being asked by those emergency responders.